Coca-Cola Enterprises decided that it was indeed time to start improving their efficiency. After conducting a benchmarking exercise against current competition, they decided that the best way was to outsource most of their transaction processing, in a low cost country. Coca-cola implemented a order-to-cash process with Capgemini. This process was implemented in all delivery locations and included master data, credit, accounts receivable,etc. They outsourced this implementation to Guatemala and India locations. Did the solution for improved efficiency work for Coca-Cola? Read here and tell me what you think.
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